[ref. a74433201] Back Office and Office Management internship

Since 2009, Lengow has fueled digital growth for over 3,600 customers across thousands of marketing and sales channels in over 60 countries.

Lengow is a profitable company.

The Role:

Here’s your updated and synthesized job responsibilities including the new office management tasks:

1. Customer Onboarding & Registration – Create and verify customer accounts, assign subscription plans, and ensure accurate setup for billing.
2. Recurring Billing Setup – Configure automated billing cycles, tax compliance, and invoice generation while managing payment methods securely.
3. Billing Adjustments & Variations – Implement upsells, downsells, prorated billing, and annual price adjustments.
4. Dispute Resolution & Credits – Address billing discrepancies, process refunds, and issue credits as needed.
5. Account Cancellations – Handle cancellations, process refunds if applicable, and send final confirmations.

1. Unpaid Claims Management – Monitor overdue invoices, follow up with customers, and coordinate collection efforts.
2. Legal Escalation – Transfer unresolved claims to the legal department, ensuring complete documentation and support.

1. Office Supplies Oversight – Conduct bi-weekly stock checks for office, kitchen, and bathroom supplies, including Amazon vouchers for SDRs.
2. Happy Breaks & Events – Organize weekly happy breaks and plan team events (e.g., Christmas dinner), managing venues, attendance, and team communication.
3. Office Maintenance – Coordinate with service providers (water, fruit, cleaning, fire extinguisher company, etc.), handle incidents, office breakdowns, and manage employee access mechanisms/cards.
4. IT Supplies Management – Communicate IT equipment needs (e.g., headsets, chargers, adapters) and ensure timely procurement.

• Higher Education in Accounting & Finance, BSc/BA in Business Administration or other relevant fields.
• English and Spanish language mandatory.
• Good problem solving skills.
• Proactive and excellent team player.
• Strong analytical abilities.
• Ability to work under pressure.
• Strong methodical and organizational skills.

🪜 Hiring Process :

• Phone call with Maria our HR Specialist
• Interview with Helena, finance manager.
• Offer letter

Benefits

• ✨ Benefits & Working Conditions
• Working Hours: Monday to Thursday from 9 am to 6 pm, Friday from 9 am to 3 pm.
• Flexibility: Work from home on Fridays.
• Environment: Fast-growing tech company, young and international team.
• Learning & Development: Opportunities for quick career growth.
• Company Perks:
• Gym membership discounts via Gympass.
• Private health insurance discounts.
• Free organic fruit and coffee.
• 📍 Location: Barcelona - Office with 360º views of the city.