[ref. l77037718] New Balance EMEA / Customer Service agent with Dutch and English (30h/week) - Barcelona

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!

Our Client

We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

• Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
• You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
• Offering an omnichannel service to our consumers via telephone, email, chat, and social media
• Developing a sound understanding of the products and services offered by our client
• Becoming an expert on all things New Balance
• Embrace our company values and act as a brand ambassador

Requirements

• A fluent level of Dutch with exceptional grammar and spelling skills
• High level of English (Both written and spoken)
• A genuine passion for delivering outstanding customer service
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem solving

Benefits

• Start date: ASAP
• Contract: Temporary (3-month contract with 1-month probation period)
• Part time: (30 hours/week)
• Working days/Hours: Monday to Friday 9:00 am to 3:00 pm
• Salary: €14.923,07 gross per year
• Incentives: Top performance incentives
• Holidays: 24 calendar days per year
• Paid bank holidays + 1 extra day in lieu
• Hybrid: 4 days per month at the office and for training purposes
• Training: 8 days of full-time training fully based in the office
• Office location: Barcelona (La Sagrera)

Other Benefits:

• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• New Balance online discounts 30% off
• Option to sign-up for Discounted Private Health Insurance
• Referral Program – Bring a friend and get a referral bonus
• Access to LinkedIn specialised training & courses

• Showcase your talent: Share your CV highlighting achievements and responsibilities.
• Be you: No need for photos, age, marital status, or gender.
• Our process: Submit CV, then email, phone screening, and video interview.

We're excited to meet you!

#wecare#wearecurious#weachievetogether