Site Manager

The Manager of Kids Arena is responsible for overseeing daily operations, ensuring the safety and satisfaction of

among others, a birthday party area, and a coffee bar for parents and guardians. The Manager will lead a team to

maintain a fun, safe, andvibrant atmosphere while ensuring operational efficiency, customer service excellence, and

strong staff performance.

Tareas

Key Responsibilities:

1. Operations Management:

• Supervise the daily operations of the entire facility, including game areas, the café, and birthday party zone.
• Ensure that all equipment (climbing walls, digital games, etc.) is regularly inspected, maintained, and fully

• Collaborate with the Bar Manager to monitor stock levels and ensure timely ordering of supplies for the café.
• Enforce health and safety policies with regular checks on safety equipment, cleanliness, and staff adherence to

• Learn and operate software that manages sales and system controls, including scheduling and event booking tools.

1. Customer Service:

• Provide a welcoming and enjoyable environment for children and their parents, ensuring a positive customer

• Respond to customer inquiries, feedback, and complaints in a professional and timely manner.
• Work closely with parents to ensure that children are safe, engaged, and having fun throughout their visit.
• Organize and oversee birthday parties and special events to ensure smooth operations and high customer

1. Staff Management:

• Lead, train, and manage a team that includes front desk personnel, climbing and game instructors, and café staff.
• Conduct interviews and hire new staff as needed, ensuring the right fit for various roles.
• Develop staff schedules to ensure balanced coverage during peak and off-peak times, as well as during special

• Conduct regular staff meetings and provide training on safety procedures, customer service, and operational

• Assign tasks and responsibilities to team members, ensuring efficient use of resources and optimal performance.

1. Safety and Compliance:

• Ensure that all safety protocols are followed, particularly for the climbing walls and game areas.
• Manage emergency procedures and ensure that staff are trained in first aid and safety practices.
• Ensure compliance with local laws and industry standards related to health, safety, and child-friendly environment

1. Financial Management:

• Oversee the financial aspects of the facility, including daily sales reports, budget management, and expense

• Monitor income and expenses to ensure profitability and make recommendations for cost optimization when

• Work closely with the owner and the financial team to review financial performance and set revenue targets.

1. Event Planning and Marketing:

• Organize and manage special events, birthday parties, and group bookings.
• Collaborate with the marketing team to promote events, discounts, and special offers via social media and local

• Ensure that marketing initiatives effectively highlight the venue’s features and services, driving customer

1. Maintenance & Upkeep:

• Maintain a clean, safe, and presentable environment for all visitors.
• Coordinate with maintenance and cleaning teams to ensure the venue is always in good condition, with any

1. Professional Development:

• Spend time learning about the various games and activities, including climbing walls, laser tag, and other

• Complete online courses or certifications related to the industry to stay updated on safety standards and best

1. Reporting to Cofounders:

• Provide regular reports on the operational, financial, and customer experience aspects of Kids Arena to the

• Keep the cofounders updated on key developments, challenges, and opportunities to ensure alignment on business

goals and strategies.

Requisitos

Qualifications:

• Proven experience in managing a recreational or entertainment facility.
• Strong leadership and communication skills, with the ability to motivate and manage a team.
• Background in customer service, preferably in a family or children-oriented environment.
• Familiarity with safety regulations, especially for climbing and digital entertainment spaces.
• Financial management skills, including budgeting and financial reporting.
• First-aid certification is preferred.

Skills:

• Leadership and team management.
• Excellent communication and problem-solving abilities.
• Knowledge of safety protocols in recreational or entertainment environments.
• Strong organizational and multitasking skills.
• High-level customer service standards.
• Ability to learn new systems (e.g., sales and booking software) and take online courses related to games and facility management.

• 22 paid holidays per year, plus public holidays.
• Professional development and training opportunities.
• Employee discounts on food and beverages at the coffee bar.
• Discounted access to the entertainment space for family.
• Flexible work schedule, including some weekend shifts to balance peak times

Incorporacion inmediata.