Order Entry Representative - Madrid - Abbott Laboratories

About Abbott

Our 109,000 colleagues serve people in more than 160 countries.

For our Abbott Diagnostics Division HIAC we are looking for talented, well-motivated, Junior Professionals to join our team in Europe & EEMEAP as a ASSOCIATE TECHNICAL SPECIALIST to provide installations and service support to our projects in Europe & EEMEAP.

Position: Representative Order Entry - Madrid

• Individual contributor with comprehensive knowledge in the specific area.
• Ability to execute highly complex or specialised work.
• Knowledge acquired from several years of experience or specialist training in particular area.
• Works independently, applies standards yet adapts precedent and may make departures from established processes to resolve problems.
• Responsible for gathering information and confirming sales prompted by incoming calls.

• Receives telephone calls which are non-routine and require deviation from standard screens, scripts and procedures.
• Uses computerized system to gather information and confirm sales prompted by incoming calls.
• No selling responsibilities are involved with this activity.
• Typically transfers calls to appropriate person as necessary.
• Handles situations which may require adaptation of response or extensive research according to customer response.
• May answer inquiries, resolve problems, and promote products/services.
• Requires extensive knowledge of company, products, and/or services.
• May assess needs and suggest/promote alternative products or services.
• Requires ability to navigate a computerized data entry system or other relevant applications.

QUALIFICATIONS

Education

• Foundation in administration/baccalaureate.

• Business Orientation.
• Pe Ski/Is.
• SAP/AS 400.
• Proficient in Microsoft O/fice Applications