Academic coordinator

Descripción Who you are:

More generally, the coordinator helps to ensure smooth procedures with faculty recruitment, course registration, class scheduling, and course delivery. The coordinator also supports a rewarding learning environment by implementing CIEE´s Academic Affairs policies and protocols, works in coordination with other Madrid teams, and supervises an assistant or intern, either seasonally or permanently.

What you’ll do:

• Coordinate scheduling of all Madrid CIEE courses and co-curricular class activities.
• Assist with tracking instructor feedback and course evaluations of all courses taught by CIEE.
• Support AM with executing action plans for faculty improvement and development and conduct classroom observations (as per CIEE academic protocol).
• Assist with the AM with Program development including new and existing academic tracks; short-term programs; custom programs and other ancillary programs as needed.
• Oversight of placements into local, for credit internships and academic projects (practice- based seminars), in conjunction with the Program Management team.
• Recording final course selection and student grades at the end of the programs, in coordination with Program Management.
• Facilitate students’ communication with their parents and appropriate authorities at their home and/or sending schools, as necessary.
• Maintain an active working relationship with other CIEE teams, and coordinate with Program Management on unique participant cases for the duration of the program.
• Track course pre-selection and advise Program Management staff ensure registration completion of their students at the host institution and CIEE; monitor academic performance of students, implement the class absence policy and monitor class attendance/absence of students by reporting back to the Academic Team of unusual circumstances.
• Serve as a resource for individual students with unique needs and coordinate academic support resources related to learning disabilities, requests for tutorials, exam dates, etc.
• Follow up with learning platform minimum standards, such as Canvas.
• Communicate applicable codes of conduct, class attendance records and the consequences of noncompliance to participants, in coordination with Program Management.
• Keep student information confidential and share relevant details when appropriate with CIEE colleagues and stakeholders, according to CIEE´s protocols.
• Be available during well-published business hours for the Academics division and with agreed upon “open door” times to allow for regular advising with students.
• Support the student networking and learning opportunities, such as meeting with Student Council Representatives, Ambassadors or alumni.
• Participate in newsletters and social media, such as writing a blog, taking pictures, record video stories during program activities that show student life and adaptation.

• Assist and coordinate tasks regarding pre-departure, on-site orientation and co-curricular activities, in consultation with the Academic Manager.
• Be prepared to explain academic and cultural experiences in the classroom and/or on the host institution campus to students.
• Develop and execute academic orientations by becoming familiar with CIEE academic protocols and designing participant sessions in an interactive and dynamic manner.
• Contribute with the writing of academic program materials (promotional materials, catalogue copy, bulletins, handbooks, course syllabi, resumes of instructors and professors, etc.)
• In coordination with CIEE instructors, help create a program of co-curricular activities with cultural embedded components that support the needs and learning goals of CIEE courses.
• Track and code expenses related to course instruction and materials in a timely manner, with guidance from the AM, and help to implement cost savings where possible.
• In coordination with the AM, chaperone co-curricular activities and participate in cultural activities, day trips and/or occasional overnight program excursions.

• Help promote a best practice of health and wellness through CIEE´s student life concepts, such as Community of care, and encouraging a positive learning experience.
• Work with other CIEE teams to monitor and resolve medical cases that impact class attendance or academic performance; in a timely and complete manner, following CIEE policies.
• Participate in meetings with pertinent CIEE staff to update and share any conduct issues in CIEE classrooms that may be associated with the student´s physical and emotional wellbeing/illness.
• Become familiar with emotional first aid, bystander intervention training and sexual assault guidelines.
• In rotation with the other center staff, carry the 24-hour in-country emergency telephone. Additionally, this position requires willingness to step if/when major crisis take place with assigned students, including doctor´s or hospital visits, in close coordination with a manager or director.
• Participate in coordination meetings with the Program Management, Academic and Administration staff to review, consult and determine protocols and best practice for student in-country learning experiences, arrival/departure, orientation, and cultural activities, etc.

Perfil/Requisitos What you’ll bring:

• Readiness to grow and develop yourself, our client group, and our organization.
• At least three years of educational program implementation and administrative experience.
• Familiarity with U.S. higher education and direct experience with U.S. college and students.
• Communication with faculty - Need to have the confidence, experience, and soundness of judgement to provide effective coordination in the context of communicating with a pool of adjunct faculty, some of them senior scholars of standing.
• Budget – Ability to track and code expenses for instructional and academic budgets.
• Confidence, interest, and soundness of judgement to provide effective communication with participants from diverse backgrounds.
• Proven ability to deal calmly and empathically with students who are adapting to new learning environments.
• Demonstrated problem solving skills with meticulous attention to detail, and commitment to customer service with a positive outlook.
• Good skills to complete collaborative work, participating in collective tasks taking different roles.
• Proficiency in Microsoft Office and a willingness to learn new systems.
• Flexibility to respond quickly to changing circumstances.
• A Bachelor´s Degree or equivalent. Master´s degree preferred.
• Fluency in English and Spanish.
• Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving).

Nº de vacantes 1