Field Supervisor (GPV) F&B

The Supervisor shall frequently visit the shops, be the brand’s referent for the beauty consultants as well as control the application of the brand image in the shops.

Client's relationship in the zone:

• Be the principal interlocutor between the Wholesale points of sale and Spanish management, ensuring good communication with them to guarantee partnership and performance of the brand.
• Present novelties each quarter.
• Deal with the problems of the stores, and be able to propose, with validation of Area Manager, solutions in short / middle term.
• Collect feedback about business / Brand from stores and frequently inform headquarters.
• Make sure that makeup artists and beauty advisors assigned stores follow brand guidelines and deliver quality service.

Points of sales follow-up:

• Ensure product displays, visual merchandising, and promotional materials are correctly executed at stores.
• Visit stores regularly to check that displays meet standards, new products are well-presented, stock levels are managed, and testers are properly used.
• Ensure that store staff know about CHANEL products and encourage continuous training.
• Ensure good relationship with the shops managers and the shop Beauty Advisors (collect their needs/problems, and propose solution with validation of Area Manager)
• Follow up the receipt of the novelties in the points of sales

Visual Merchandising follow-up:

• Check Chanel Merchandising / Visuals in shops: linear / make up furniture (follow recommendations of Marketing) and check the maintenance of the furniture.
• Collect and send to Commercial and Marketing Spanish headquarters the needs of changes for furniture / PLV (broken facades…).

Reporting and Communication:

• Fill in and follow up the shop visit reports (information on the business, on the competition, take pictures…) to share with Area Manager
• Propose to clients, with validation of Area Manager corrective actions if needed.
• Send regular field feedback to Area Manager with proposition of changes if needed.

• Strong organizational, interpersonal, and motivational abilities.
• Ability to manage multiple problems and propose solutions for them.
• Strong ability to use technology and curiosity to learn new systems to support the guest experience.
• A reliable team player.
• Willing to work on field and developing a team spirit with the other Supervisors.
• Strong commitment to ethics, customer service, and satisfaction.
• Understanding of the luxury market and the fragrance industry is a plus.
• Fluent in English, French is a plus.
• Based in Barcelona with availability to travel within the assigned area.

• Communication: Strong communication skills, resilience, and ability to work properly in a team.
• Customer Orientation: Ability to understand and meet the needs of clients and stores, providing effective solutions.
• Commercial Skills: Ability to manage sales data, analyze business performance, and recommend improvements.
• Leadership at Points of Sale: Ability to inspire and motivate sales teams to maintain excellent brand representation.
• Adaptability: Able to adjust to fast-changing markets and respond quickly to new consumer trends.

• Opportunity to work with one of the most well-known luxury Global brands with a wealth of heritage
• Join a diverse and dynamic team in a unique workplace.
• Continuous training and skill development by CHANEL's in-house trainers.
• Competitive salary and benefits.

We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.