[ref. g75486602] Service Manager Specialist (m/f/d) - IT Operations
The IT Service Manager will develop operational dashboards focusing on most important IT Operational KPIs.* She/He will help the product teams in getting new insights from data, analyse and visualise their performance to enable smarter decisions and better products & services support and delivery.* Furthermore, he will be responsible for managing all projects in cooperation with other units, that interface with IT service management.* IT Service Manager will also act as Manager on Duty in case of Major incidents.
This implies being on-call 1 week out of 7.Your ProfileMust have:* Project management experience: ability to drive complex projects cross-country and cross-functional* 5 years' Experience in IT Operations and IT Service Management* Knowledgeable in ITIL* Previous experience using BI tools like PowerBI, Tableau or google looker studio* Strong analytical and communication skills, data-oriented personality* High Level of EnglishGood to have:* Knowledgeable on Agile / Scrum / Iterative Development* Visual Analytics Tools (Tableau, Power BI, Google looker studio, others)* Project Management* ITIL certification* German SkillsAbout UsMediaMarktSaturn Technology is working to make Europe's number-one consumer electronics retailer the technology leader in its industry.
To this end, several hundred developers, UX designers and system architects using state-of-the-art technology work hand in hand with business owners in agile teams to develop customer-focused technology solutions for more than 6 million customers every day in 13 countries.Additional Benefits* Young environment, where not everything is written in stone, and where you are expected to contribute and co-create the culture of the Tech Hub and international collaboration model* You'll have a 10% discount on the entire MediaMarkt website, so you can treat yourself at a lower price whenever you want!* On top of your compensation package, you can request Flexible Pay "MediaFlex program" (a.e. Ticket Restaurant, Private Health Insurance with DKV, …)* Flexible working time and possibility to combine home office / presential working.
Intensive workday every Friday and during summer* The possibility to choose between 2 offices: The first one is the MediaMarkt Iberia HQ with a very attractive menu at a price. You'll eat for less than 4! And the second office is located at Pier01, in Barceloneta, right in the center of Barcelona.Free coffee and free fruit once a week* If you need a VISA, don't worry, we'll assist you with the visa process and accompany you throughout the entire process!* There is a training budget so you can continue developing the skills you need most to keep growing professionally and personally!* We offer language classes: English, Spanish, and German* On your birthday, you won't work!
It's a day for you to enjoy without thinking about work* You'll be working with the most cutting-edge technological stack of the momentJob InfosLocation: Barcelona, El Prat De LlobregatMedia Markt Saturn Th Services BarcelonaDepartment: HQ - ITEntrylevel: Professional LevelType of Employement: Full TimeWorking Hours: 40Persona: Job Requisition Tech EmployeeRecruiter: Joaquin Pardo MuroRecruiter: Joaquin Pardo Muro