Customer Service Expert (Fashion Industry) with Polish

International Workster Jobs Agency partners with a leading BPO company which is looking to recruit a Polish speaker for their Fashion Industry Customer Service role in a fantastic office location in the heart of Barcelona, Spain. The ideal candidate will work on a 35h per week model with a working contract and have great language skills.

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
• Understand and comply with administrative duties

• Native Polish with fluent English (C1)
• Spanish is a plus
• You have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to escalate call to resolution
• Have excellent communication skills and adaptability
• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus

• Competitive renumeration package
• Relocation assistance is available
• Sign on Bonus
• Working Hours: M-F 15h-21h
• Relocation payment 500 EUR paid after 1 month of start
• Private health insurance after probation period
• Daily meal allowance
• Working as part of a dynamic and multicultural team
• Modern office workspace in the city center of Barcelona with leisure spaces
• Regular fruit deliveries for a healthy lifestyle and free drinks
• Employee wellness schemes to include partnerships with fitness centres, restaurants, and beauty care

Expected hours: 35 per week

Language:

• Polish (Required)
• English (Required)

Work Location: In person