IT Service Manager, hibrido

IT Service Manager

Were looking for a team player with excellent communication skills engineering mastery and a B2+/C1 English level for effective stakeholder interactions.

You will also discuss and communicate changes and upgrades with the vendor BSI itself. You will be working in an agile team together with colleagues from Switzerland and Spain.

This is a hybrid role based in Madrids city center ideal for those eager to thrive in a dynamic environment and make a significant impact in private banking technology. Join EPAM and contribute to shaping the future of financial services in Spain!

#LI-DNI

• Own the requirements definition for the local solution operation (e.g. performance capacity availability disaster recovery)
• Oversee the definition and management of the local service operation the Service Level Agreements (internal and towards third-party service providers)
• Review the Solution Infrastructure and Service Continuity/Availability Design to fulfil the defined local operational requirements
• Problem Incident Management (operations processes)
• Act as subject matter expert for the projects and coordinate transition and burn-in phase
• Provide Go / No Go recommendation for IT Service Changes (Deployment) from IT Service Operation Point of view based on UAT and ORT gatekeeper for any change in the IT Service
• Align with Release Manager on deployments into UAT and production environments
• Provision requirements specifications and test cases for non-functional requirements to change
• Participate in weekend work shifts (it might be required occasionally and compensated according to local rules)

• Relevant higher education and professional background within IT industry
• Experience in maintaining and operating an IT Service/Solution preferably with a MOTS product
• 3rd and 2nd Level Support experience
• Tech-stack experience Java and REST interfaces Oracle/Postgres Linux
• Release and Product Lifecycle Management experience
• Self-motivated communicative personality with great interest in new challenges with independent and responsible working attitude
• Analytical and conceptual thinking style
• Willingness for on-call and weekend shifts few times per year
• Experience with agile project methodologies
• Banking knowledge would be a plus
• Able to work under pressure and manage a portfolio of tasks
• Very good communication skills being able to communicate in native or very fluent English
• German language is a plus

• Private health insurance
• EPAM Employees Stock Purchase Plan
• 100 paid sick leave
• Referral Program
• Professional certification
• Language courses

In 2018 we opened an office in Spain that quickly grew to over 1 450 EPAMers distributed between the offices in Málaga and Madrid as well as remotely across the country. Here you will collaborate with multinational teams contribute to numerous innovative projects and have an opportunity to learn and grow continuously.

• Why Join EPAM
• WORK AND LIFE BALANCE. Enjoy more of your personal time with flexible work options 24 working days of annual leave and paid time off for numerous public holidays.
• CONTINUOUS LEARNING CULTURE. Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training mentorship sponsored certifications and LinkedIn courses.
• CLEAR AND DIFFERENT CAREER PATHS. Grow in engineering or managerial direction to become a People Manager in-depth technical specialist Solution Architect or Project/Delivery Manager.
• STRONG PROFESSIONAL COMMUNITY. Join a global EPAM community of highly skilled experts and connect with them to solve challenges exchange ideas share expertise and make friends.

java, rest, Oracle, linux