Sales and Customer Service agent (German speaker)

You will have a key role in developing, revenue, and the number of students joining our online school and being part of a fast-growing business.Your responsibilities will include, but not be limited to:Sales:Inbound and Outbound calls to potential new customers.Upgrade and Renew current customers.Take full ownership of direct sales in the region and reach KPI's and Sales targets.Achieve excellent customer service and proactively respond to client queries.Performs database and record-keeping activities.The Sales performance will be based on the KPIs settled on a monthly basis.Customer Service:Book and run 1-on-1 onboarding calls with new EF EnglishLive students.Build strong coaching relationships with new customers to ensure they are striving for the right goals.Proactively help to build students’ learning habits.Communicate on a regular basis with EF English Live students via our omnichannel solutions (video calls, audio calls, chat, emails, etc) to ensure they are progressing and having a great experience with EF English Live.Ensure that the customer delivers on his payment schedule.The Customer Service performance will be assessed on our students’ cancellations rate, school usage, progress, and student’s satisfaction.Requirements:Previous experience in a similar roleFluent level in German both written and verbal (any other language, Portuguese, Turkish, Scandinavian languages would be a plus)Minimum B2 level of EnglishAbility to communicate effectively and concisely to customersCultural awareness and team-playerGood understanding of KPIs and targets1st month fully office based for trainingsBenefits and fun stuff:Fixed salary + commission plan28 days holidays per yearFlexible remuneration plan: save money on private health insurance, child voucher, tickets restaurants and transportationGym plan with great discountsCareer path and opportunities internationallyFlexible working: 3 days at the office, 2 from home + 10 extra work from home days per yearWork in a multinational environment with enthusiastic peopleMonthly happy hour in office & Summer & Christmas party - "no expenses spared" #LI-SC1