Customer Service Sales Representative – French Speaker
In collaboration, we are working with a leading Outsourcing/BPO company seeking a French-speaking Customer Service Sales Representative to join their dynamic team in Barcelona. This is a fantastic opportunity for customer-focused professionals with a sales mindset to grow within an international work environment.
Location: Barcelona, SpainEmployment Type: Full-time
Remuneration: Base salary + bonuses
Key Responsibilities:
Engage with potential clients through various channels (phone, email).Manage inbound calls and achieve quarterly sales quotas.
Respond to customer inquiries via email promptly and accurately.
Place outbound calls as required.
Create and follow up on sales quotes.
Use upselling/cross-selling techniques to maximize revenue.
Stay informed about promotions and campaigns to enhance sales success.
Maintain strong product knowledge across the portfolio.
Handle post-sales customer requests, including order cancellations, claims, refunds, and escalations.
Utilize multiple tools such as CRM & Order Status Suite to ensure smooth operations.
Requirements:
Native or fluent French (C2) and fluent English (B2+).At least 1 year of relevant experience in sales or customer service.
Strong communication skills across phone and email.
Sales knowledge (upselling, cross-selling, objection handling).
Tech-savvy with solid IT skills and a passion for IT products.
Strong negotiation and persuasion abilities.
Resilient, adaptable, and able to handle pressure.
Exceptional customer service skills with a problem-solving attitude.
Ability to work independently while being a strong team player.
What’s on Offer?
Competitive salary based on experience and performance.Bonus structure to reward top performers.
Career growth opportunities with professional training.
A dynamic, creative, and international team with a positive and friendly atmosphere.
Guidance and tools to help you reach your full potential.
If you're fluent in French, have strong communication skills, and are sales-driven, apply today!
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