Strategic Insights Expert

Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

We do this today to build a better tomorrow.

The position

You will assist the company in obtaining a thorough knowledge of our customers and patients, ensuring a 360-degree view of their needs, interests, behaviors, and engagement levels. Segmentation will play a key role, enabling a more tailored and effective strategy for customer interactions.

• Responsible for releasing actionable insights related to business issues generated from different sources: market research, competitive intelligence, digital, medical, promotional activities and other internal/external company information.
• Identify and communicate trends (issues and opportunities) through analytics, keeping them aligned with current company assets, needs, goals and strategies.
• Have a deep understanding of the competitive landscape, positioning, benchmark and performance of our competitors.
• Understands the environment considering stakeholders' influence and other external issues that can impact the business.
• Analyse the market, patient flow, epidemiology, customer journey, treatments use and other countries situation to help the disease area in the product strategy.
• Ensure a 360 vision of our customers and patients helping the company to drive best decision-making.
• Analyse different sources of information and define segmentation (needs, interests, channels and behaviours) that helps Roche to have a deeper understanding of our clients.
• Help to monitor customer experience and engagement in the different squads.
• Conduct different projects that allow us to expand our knowledge of customers and patients.
• Expertise in research methodologies and data sources related to the healthcare system, pharmaceutical marketplace and stakeholders within these environments.
• Performs complex analyses, translate the results in a way that can be intuitively used, maximizing the value of data assets, and provide insights that add values in the decision making from a strategic level to a territory / account level.
• Strong collaboration with global and rest of affiliates, sharing Spanish vision with the I8 SI&A and other related forums. Sharing local knowledge and expertise with other countries, and leveraging global solutions to make an impact locally.
• Act as a guardian for high standards of compliance, ethics and safety; putting patients at the centre of all actions by consistent business behaviour that complies with applicable laws, industry codes and Roche’s Code of Conduct
• Owns your personal development to ensure you are continually growing skills and capabilities in line with your passion and the needs of the Organisation.

• Have a Bachelors in Science, Business, Statistics, or related degree.
• MBA / Masters preferred.
• High English and Spanish level capacity.
• Based in Madrid (Spain).
• Minimum of 3 years of professional experience, Business intelligence department/ consultant/ market research company or similar functions.
• Added experience in commercial areas (marketing or sales) will be valuable.

• Have exceptional structured problem-solving and strategic abilities. Simplifying complex information into clear, synthesized insights and presenting them to stakeholders at all levels of the organization.
• Leadership and influence in local and global networks.
• Be skilled at storytelling and strong communication and interpersonal skills.
• A team player with the ability to form strong partnerships and collaborate across function and geographies at a global, regional and country level.
• Strategic thinker with a passion for customer insights, market dynamics, problem solving and innovation.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.