Senior DevOps Engineer, hibrido - BASF

ABOUT US

We believe the right path is through creativity trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.

JOIN THE TEAM

If you are passionate about the Salesforce possibilities to be applied for Customer Service AI in general and enjoy working on cutting-edge topics we want to hear from you!

A transformation will be started with different technology stacks and different skills and responsibilities in future compared to today. With this role you can actively shape and design the process and help to make Customer Service at BASF ready for the future.

• Design and Development
• Develop and customize Salesforce Service Cloud solutions to streamline customer service processes.
• Create and maintain Apex classes triggers Visualforce pages and Lightning components.
• Implement and manage Service Cloud features such as Case Management Knowledge Base and Service Console.
• Integration
• Integrate Salesforce Service Cloud with external systems and APIs to ensure seamless data flow and enhance service capabilities
• Work with middleware tools to facilitate data synchronization and process automation between systems.
• Analysis and Troubleshooting - Analyze business requirements and translate them into technical specifications
• Troubleshoot and resolve issues related to Salesforce Service Cloud functionality and performance.
• Collaboration - Collaborate with cross-functional teams including Business Analysts Project Managers Architects and QA Engineers to gather requirements and deliver solutions
• Provide technical guidance and mentorship to junior developers and team members
• Sharing your knowledge and expertise with colleagues and promoting a culture of innovation and excellence within the organization

• Testing and Deployment - Conduct unit testing and assist in user acceptance testing (UAT) to ensure solution quality
• Manage deployment processes using Copado to deploy user stories to different system instances
• Documentation - Create and maintain technical documentation for developed solutions including architecture diagrams in collaboration with Product and Platform Architects user guides and API documentation.
• Document coding standards and best practices for the development team.
• Continuous Improvement - Stay current with Salesforce Ecosystem and specifically Service Cloud updates features and industry best practices as well as the growing feature-set of AI features of Salesforce
• Identify opportunities for process improvements and recommend enhancements to optimize service delivery.
• Guide junior team members with existing AI capabilities from Salesforce and how to effectively and efficiently embed those in our digital solutions while in parallel continuously stay up to date with fast growing AI capabilities delivered by Salesforce.

• Enhanced Customer Experience Deliver solutions that improve response times and overall customer satisfaction through effective Service Cloud functionalities
• Increased Efficiency Streamline service processes resulting in reduced case resolution times and improved agent productivity.
• High-Quality Solutions Ensure that all developed solutions meet quality standards and align with business requirements leading to fewer post-deployment issues.
• Successful Integrations Achieve seamless integration of Salesforce Service Cloud with other business systems enhancing data accessibility and workflow automation
• Team Development Contribute to the growth and skill enhancement of the development team through mentorship and knowledge sharing.
• Documentation and Knowledge Sharing Maintain comprehensive documentation that enhances team understanding and serves as a reference for future development efforts

This role requires a strong technical background in Salesforce development excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment. The Senior Developer will play a vital role in leveraging Salesforce Service Cloud technology to transform customer service operations and drive business success.

• Education Degree in Computer Science Information Technology or a related field
• Work experience
• Minimum 3+ years
• You have already gained professional experience in an IT environment and worked with Salesforce Ecosystems
• Excellent problem-solving critical thinking and communication skills
• Strong experience with cloud platforms preferably Salesforce optional for Microservice experience also Microsoft Azure including services such as Azure Machine Learning
• Technical Professional Knowledge (mandatory)
• At least 5+ years experience in DevOps
• Entrepreneurial mindset and the desire to drive innovation
• Continuous learning to keep up with the rapid technological developments in the field.
• Proficient experience in developing and configuring Salesforce Einstein Features (ML based and/or AI based)
• Strong debugging and troubleshooting skills.
• Nice to have - Proven history of successful projects in Salesforce Ecosystems preferably in manufacturing industry and by using Service Cloud capabilities
• Relevant certifications such as Salesforce Architect Integration Architecture Designer AI Associate.
• Experience with other cloud platforms such as AWS or Microsoft or Google Cloud
• Familiarity with AI ethics and responsible AI practices
• Consulting and customizing experience in SAP-ERP (Sales Marketing Service) Interfaces Web or Cloud Solutions
• Solid experience with script languages like Bash or Python

• Responsibility from day one in a challenging work environment and on-the-job training as part of a committed team.
• Adequate compensation according to your qualifications and experience A secure work environment because your health safety and wellbeing is always our top priority.
• Flexible work schedule and Home-office options so that you can balance your working life and private life.
• Learning and development opportunities
• 23 holidays per year
• Another 5 days (readjustments days) and 2 days (cultural days)
• A collaborative trustful and innovative work environment
• Being part of an international team and work in global projects
• Relocation assistance to Madrid provided

At BASF the chemistry is right.

Because we are counting on innovative solutions on sustainable actions and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender age origin sexual orientation disability or belief.

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