[ref. x85134818] Program coordinator - Madrid

Descripción Who you are

The role ensures that the assigned CIEE students have access to CIEE-related resources, course registration, medical support. Ultimately, the position creates a rewarding student experience and learning by mentoring our students in a new city, new school, new group dynamics, etc.

Assigned student participants can vary by semester and can be from semester long to short term Study abroad programs; custom programs; Teach in Spain, High School, etc., as well as other types of educational CIEE programs.

Duties and Responsibilities

Monitor class attendance/absence of students by reporting back to the Academic Team of unusual circumstances (such as failed grades, poor performance, etc.). Coordinate academic support resources related to learning disabilities, requests for tutorials, exam dates, etc.

Student Support: Plan and be part of the orientation program to participants upon arrival, including sharing safety information addressed to minimize individual safety; work with the SLO team for orientation logistics for the assigned program; hold regular individual and group meetings with your assigned students by keeping well-published office hours; provide personal check ins for cases of student morale and culture shock, applying emotional first aid and securing students seek out medical care.

Communicate to the Program Manager any unusual situations in areas of student support. Participate as chaperone in some excursions with students, in conjunction with other CIEE staff members. Lead efforts to create opportunities for intercultural learning and exploration of assigned group of students and deliver the “embedded intercultural training” to assigned group of students.

Student Discipline: Become familiar with the CIEE participant contract and code of conduct. Communicate to participants applicable codes of conduct and the consequences of noncompliance, take appropriate action, in coordination with CIEE management, when aware that participants are in violation (email warnings, letters of concern, notification in Salesforce case management by opening incident cases, etc.).

Manage any initial low-to mid-level health, safety, security issue and accommodation welfare incident involving behavioral student issues. Become familiar with first aid, bystander intervention training and sexual assault guidelines. Participate in meetings with pertinent CIEE on site staff to update and share any participant behavioral issues, HSS patterns/trends and other related issues in CIEE arranged housing that may be associated with the participant´s physical and emotional wellbeing/illness.

Participate in the budget planning, collection of price quotes and execution of overnight Faculty-led & Custom Program excursions.

Crisis and Emergency: in rotation with the other center staff, carry the 24-hour in-country emergency telephone. Additionally, this position requires willingness to step if/when major crisis take place with assigned students, including doctor´s or hospital visits, in close coordination with a manager or director.

Complete the CIEE communication protocol training with stakeholders, salesforce case creation, and act as a point person of contact with school representatives regarding participant incidents that pertain to your assigned students.

Program Evaluation: Help to manage the student evaluation processes after the orientation and at the conclusion of the program, including both evaluations of the program as a whole and of individual courses, help facilitate the visits of sending institutions and/or visitors from the US.

Marketing: Participate in the social media strategies of CIEE, such as writing a blog, record video stories during program activities.

Other duties as assigned.

Perfil/Requisitos Knowledge Skills and Requirements

Fluency in Spanish and English (both written and verbal)

Bachelor´s degree required.

Must be organized with at least three years of program coordination/administration experience.

Need to have the confidence, interest, and soundness of judgement to provide effective communication with participants from diverse backgrounds.

Communication: Proven ability to deal calmly and empathically with students who are adapting to new learning environments.

Knowledge of Spanish culture, history, business practices, and academic environment

Demonstrated problem solving skills with meticulous attention to detail, and commitment to customer service with a positive outlook.

Supervising experience of entry level positions is a plus.

Familiarity with U.S. higher education and direct experience with U.S. college and students is a plus.

Good skills to complete collaborative work, participating in collective tasks taking different roles.

Proficiency in Microsoft Office and a willingness to learn new systems are required.

Flexibility: Must be able to respond quickly to changing circumstances

Nº de vacantes 1