Customer Service Representative with High Level of Norwegian (part-time)

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!

Our Client

We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver first-class service to our customers.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

Tasks

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
• You can put yourself in our customers’ shoes, analyze their problems and offer them individual solutions
• Offering an omnichannel service to our consumers via telephone, email, chat, and social media
• Developing a sound understanding of the products and services offered by our client
• Embrace our company values and act as a brand ambassador

Requirements

• A fluent level of Norwegian with exceptional grammar and spelling skills
• High level of English (Both written and spoken)
• A genuine passion for delivering outstanding customer service
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem solving

Benefits

• Start date: November 5th
• Contract: Temporary 3 months with the possibility to be extended (1-month probation period)
• Part time: (20 hours/week)
• Working days/Hours: Monday to Friday from 10AM till 2PM
• Salary: 9.230,77 euros gross per year
• Bonus: Top performance incentives
• *Add here 150€ knowledge bonus if applicable for language*
• Paid bank holidays + 1 extra day in lieu
• Hybrid work model: 4 days per month at the office / training / rest from home
• Training: 2 weeks
• Office location: Barcelona (La Sagrera)

Other Benefits:

• DKV dental insurance
• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to sign-up for Discounted Private Health Insurance
• Referral Program – Bring a friend and get a referral bonus
• Access to LinkedIn specialised training & courses

• Showcase your talent: Share your CV highlighting achievements and responsibilities.
• Be you: No need for photos, age, marital status, or gender.
• Our process: Submit CV, then email, phone screening, and video interview.

We're excited to meet you!

#wecare#wearecurious#weachievetogether