Head of Social Media
About RevolutPeople deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that.
Our powerhouse of products- including spending, saving, investing, exchanging, travelling, and more
- help our 45+ million customers get more from their money every day.As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture.
In recognition of our outstanding employee experience, we've been certified as a Great Place to Work.
So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission.And we're looking for more brilliant people.
People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.About the roleCommunication is an inseparable part of everything we do at Revolut.
There'd be no successful product, service, employee, team, process- and the list could go on
- if there was no efficient communication around it.
That's why our Growth and Communications team is made up of very creative and fair people.
They speak with the right words to the right people at the right time.Even the most complex topics turn out to sound simple and clear when communicated by these masters!As Head of Global Social Media, you'll build the foundation of all our Global Social Media communications through leading innovative and creative marketing campaigns designed to engage and excite our audience.
You'll drive planning and execution of campaigns across global social channels and bolster our community management efforts across new and existing users to drive customer acquisition, engagement, and brand awareness.So, if you feel like you're both creative and technical, keep reading!
If you can easily put yourself in the target audience's shoes, keep reading.And if you also know how to deliver exceptional content over multiple social channels, for goodness' sake, stop reading and hit the link below to apply!What you'll be doing* Developing and executing a comprehensive global social media strategy aligned with Revolut's business goals and brand voice* Leading and mentoring a team of social media managers* Leading the team to Identify all the approachable and hottest social media resources relevant to our global audience* Identifying key social media trends, platforms, and opportunities to expand our reach and engagement* Collaborating with the marketing, PR, and product teams to align social media efforts with broader marketing campaigns and product launches* Boosting organic growth by bringing creative strategies on the table* Growing profiles on social media, including Instagram, TikTok, YouTube, Twitter, LinkedIn & Facebook* Managing social media content and tracking performance on daily basis* Working together with copywriters, designers, and product teams to ensure high-quality content creation* Preparing seasonal, weekly, and monthly reports, and monitoring progress* Leading the response to social media crises and reputation management issues, ensuring timely and appropriate communication* Working closely with the customer support team to address and resolve customer complaints on social media platformsWhat you'll need* 5+ years of social media management experience, including 3-4 years of leading high-performing, global social media teams* Proven track record of scaling social media followers across a variety of channels, with a focus on driving engagement and growth in competitive markets* Proven track record of managing social media for a global brand* Experience managing social media for established global brands, ideally in fintech, technology, or similarly regulated industries* Expert-level proficiency in social media listening, tracking, and analytics tools (e.g., Sprout) to drive data-driven strategies and optimise content performance* Demonstrated ability to lead and develop teams across multiple regions* Experience leading and developing high-performing teams across multiple regions* Advanced knowledge and experience in social media listening and trackingBuilding a global financial super app isn't enough.
Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday.We're not just doing this because it's the right thing to do.
We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers.
That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.