Business Development Program Manager, Translation Services Operations

You should also be comfortable working in an international, fast-paced setting where change and ambiguity are constants as we continuously strive to grow, improve, and innovate.

• Create, manage and own a portfolio of prospective Amazon Internal customers.
• Design onboarding projects that incorporate up to 16 technical and operational teams and successfully integrate Amazon internal customers into the Translation Services workflow.
• Create client and project roadmaps, lead and coordinate large teams on specific goals, and update/present to leadership with regular reports.
• Use data-driven decisions to build your business plan, outline your progress and present to leadership in monthly, quarterly and yearly reviews.
• Maintain a vast network of key stakeholders within Translation Services and our partner teams. Ensure a high level of collaboration and satisfaction from all teams.
• Attend/present at summits and seminars when needed.
• Manage client onboarding end-to-end, working closely with language specialists, internal business partners, external vendors and other departments. Identify, communicate, and proactively mitigate project risks
• Conduct post-mortem meetings and document project learnings

• Maintain your customer pipeline regarding existing and prospective clients. Update our CMS and our project tracking tools.
• Prepare presentations and pitch new Amazon teams on the benefits of onboarding to Translation Services.
• Liaise with Translation Services and Translation Services Operations teams to ensure a steady flow of new clients onboarding to our managed services.
• Align with your peers/stakeholders on customer prioritization and common strategies.
• Work on cross-customer improvement programs.
• Create and review short, medium and long-term plans and programs for your customers and internal stakeholders.

About the team

• Experience in defining and implementing process improvement initiatives using data and metrics
• * At least eight years of experience building and executing business development/Sales strategies. Preferred experience in the Localization/Translation industry (although not mandatory).
• * Professional experience in project management or equivalent experience in a fast-paced environment with a proven track record of delivering results and stakeholder management
• * Strong verbal, written, and visual communication skills and the ability to work effectively across internal and external organisations
• * Proven ability to analyse data, using the data to drive decision-making and implement effective resolutions
• * Experience in defining and implementing process improvement initiatives using data and metrics
• * Strong prioritization, time management skills and ability to delegate effectively
• * Demonstrated an appropriate sense of urgency and adaptability in response to changing business needs.
• * Business analysis skills
• * Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• * Composure under pressure and professional attitude
• * Proven ability to lead by influence, giving and receiving feedback effectively.
• * Bachelor's degree or higher from an accredited university or the equivalent years of work experience in a related field
• * Fluent English- * Five years experience in sales management in building, maintaining and delivering on KPI's.
• * Experience in reporting tools such as QuickSight.
• * Proven ability to operate as a self-starter in a highly complex environment; ability to execute autonomously and as part of a team
• * Executive presence and the ability to earn trust with stakeholders with varying priorities and differing business initiatives
• * Knowledge of other languages apart from English

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