Assistant General Manager H/F (Internship) - Menorca Experimental - Palma de Mallorca - ref. k5582623
ABOUT US
The Experimental Group was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele.
Celebrated for bringing the cocktail bar culture to Paris, the Experimental Group operates cocktail bars, but also wine bars, restaurants, and then from 2015 Hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier and Val d'Isère for the winter.The group also have properties in Venice, New York, Biarritz, and the Cotswolds.
The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests.
ABOUT MENORCA EXPERIMENTAL
Reborn from the glorious remains of a 19th century estate, with 30 hectares of land, Menorca Experimental is an agrotourism hotel that includes two restaurants based on locally sourced Mediterranean cuisine: the main farm, where we serve breakfast and dinner service, the terrace overlooking the pool where guests can enjoy a delicious lunch.
DUTIES AND RESPONSABILITIES
We are seeking an Assistant General Manager H/F for a 6 months internship, to join our passionate team at Menorca Experimental. Your duties and responsibilities will be the following:
- Operational supervision
- Work closely and assist the General Manager in day-to-day operations.
- Delegate and assign duties to Managers and monitor performance to ensure adherence to group policies, standards and established operating procedures.
- Insure coordination between each hotel & F&B department
- Cover shifts in all departments if needed as scheduled by the General Manager (Front office, Housekeeping, F&B)
- Customer experience
- Accountable for customer experience, ensuring amazing customer service is being always delivered.
- Assist the GM with dealing with customer’s complaints.
- Housekeeping
- Follow-up on the general maintenance
- Punctual control of the rooms
- Help with the stock management
- HR supervision
- Help communicate and coordinate all HR and operational needs
- Ensure health and safety legislation is being met
ABOUT YOU
We are seeking a 6-month internship as part of hospitalities studies.
A driver's license and a vehicle (car or motorcycle) are required to access the hotel.
You are comfortable with computer tools including Excel. You have a strong interest in the hotel/restaurant sector. You speak English fluency. French proficiency is a plus.
Experience the Experimental Group !
Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-how
Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:
- Opportunities of training and career development.
- Attractive discounts in all our venues (cocktail bars, wine bars & restaurants).
- Pension Scheme.
- Corporate events.
1+ years