Service Delivery Manager, hibrido

• Oversee and support the delivery of projects within the digital team ensuring timely budget-compliant and high-quality results.
• Manage daily development and support services provided by third-party international teams.
• Lead project delivery hold regular meetings with key stakeholders and use Agile methods (Scrum or Kanban) to guide the team.
• Create annual project plans manage team resources track costs monitor progress and identify risks early.
• Focus on continuous learning in Agile practices identify areas for improvement and implement plans to address them.
• Oversee daily operations of live services to ensure reliability and standards manage budgets and handle risk management.
• Work closely with operational leaders to address issues manage service agreements and seek efficiency improvements.
• Collaborate with product owners to deliver the product roadmap and coordinate with technical teams from start to finish.
• Ensure continuous improvements address poor performance and implement key controls in collaboration with the operations lead.

• You possess full professional proficiency in English
• You have at least 6 years of experience in project management or similar
• You have proven ability to deliver IT application projects and manage remote IT teams including suppliers and third-party resources.
• You have proficiency with project planning tools such as MS Project JIRA and Confluence.
• You have effective communication skills for managing relationships with external suppliers internal customers and senior management.
• You have expertise in project financial management.
• You are skilled in creating reports and presentations for senior management.
• You have experience with Agile DevOps and are familiar with ITIL frameworks and best practices for service delivery and operations.

• Permanent contract
• Competitive salary
• Meal vouchers
• Health insurance (after 6 month probation period)
• Hybrid work flexibility
• International environment
• Career growth opportunities
• Starting date ASAP

Your Future Company

An international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance administration marketing IT HR and recruitment to join their hub in Barcelona. They offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards.

Project, JIRA, Confluence