[ref. k67858301] Key Account Manager - MEA (Telecom Expertise)
WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.
WHY WE’RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challenges.
WHERE YOU FIT IN | We aim to build an inspiring organisation with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connections… now imagine the direct impact you could have in this landscape.If you eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you!
The purpose of our MEA Key Account Manager role is to drive business development and growth opportunities through dedicated customer-centric service delivery. You will be responsible for maintaining a holistic and continuous focus on service excellence and will be accountable for identifying and nurturing business development opportunities with existing Key Client/s.
Responsibilities:
- Monitor and analyse client feedback and performance metrics to continuously refine and improve service delivery and business strategies.
- Drive results through effective teamwork ensuring achievement of KPIs
- Lead the campaign managers team in delivering excellence in campaign promotion
- Commercial awareness: Revenue management and forecasting on a regular basis (weekly, monthly and quarterly)
- Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries
- Act as the primary MEA marketing contact for the commercial team and operators
- Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization
- Continually assess the MEA market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions
- Collaborate with internal teams (commercial, Product, Content) to design and implement differentiated and profitable solutions
- Collaborate with the Data and Growth team to apply insights and analytics in driving strategic decisions and optimizing MEA business performance.
- Oversee and manage performance MEA marketing campaign strategies to maximize ROI.
- Effectively monitor and track funnel performance to identify performance improvement opportunities.
- Interpret performance data to understand opportunities for optimization across every stage of the end-to-end performance marketing delivery chain (creative optimization, journey flow enhancements, channel strategy).
- Deliver flawlessly and timely on new product and operator launches, maximizing revenue opportunities as quickly as possible.
- Clearly communicate campaign performance (including drivers) and priorities back to the executive audience.
- Ultimately be accountable for delivering on the acquisition/revenue targets set for this region (MEA).
Requirements
The ideal candidate has exceptionally high ownership, excellent critical thinking skills, and the ability to work with agility in a fast-paced environment. They would also be insanely focused on demonstrating excellence in service delivery and problem-solving; breaking down complex information into understandable and actionable items.
You will be a visionary team member who is self-driven and able to work independently. Those with experience in the Mobile Digital Entertainment industry (Music, Games, Audiobooks, VoD) would be at a distinct advantage.
Other qualifications include:
- Proven track record as Key Account Manager in the VAS (Value-Added Services) sector, ideally with at least 3 years of experience
- Excellent knowledge of the Telecom Operator landscape, especially in Vodacom market
- Strong communication skills with a client-centric approach to solution-selling
- A proven track record of structuring and managing complex negotiations to successful closure and execution
- Strong analytical skills and previous experience with revenue forecasting
- Fluent in English
- Company bonus
- Hybrid office: 13 WFH days per quarter
- Lunch restaurant vouchers
- Flat hierarchies and short decision-making paths
- Cooperation in a highly motivated, young, international team spread across 3 continents
- An attractive location in a creative and modern office in Madrid