German Speaking Customer Service in Valencia
Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future?
If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain!
Your responsibilities and impact as a Customer Specialist for fintech Industry will be:
- Support B2B customers mainly over e mail and chat, but also phone
- Constantly brainstorm with your colleagues to improve the Customer Experience
- Troubleshooting, innovation, and change management are part of the daily business
- Control and handle payment inquiries from sellers and buyers through various client platforms
- Responsible for Trustpilot reviews improving overall company NPS through excellent service
- Flagging and escalation of customer queries and coming up with suitable solutions
- Mapping and improving business processes to enhance customer journey and satisfaction
Requirements
Skills, qualifications, and interests you need to succeed in this role:
- Proficiency in the German language at a native speaking level and a C1 level in the English language
- Competency in using computers
- Excellent communication skills
- You are proactive and solution-oriented
- You are interested in working in an ambitious team
Benefits
What’s in it for you?- Spanish classes
- Great Friday evening drinks
- Fitness bootcamps to stay fit and active
- Mindfulness classes
- Work at a tech startup where you can develop and there is room for your ideas
- Improve your professional skills: communication, innovation, and implementation of new technology
- Free lunch and breakfast at the office
- An international working environment with 20+ nationalities
Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow.