Logistic & Order Handling Specialist
Logistic & Order Handling Specialist
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
This is a position with grade
15
This position reports to
Order Handling Manager
Your role and responsibilities
In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process.You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.
This role is contributing to the ABB Niessen – Electrification Area.
You will be mainly accountable for:- Processing customer orders to ensure they receive accurate and timely delivery of products
- Ensuring the achievement of established objectives, i.e., on-time delivery through supervision and definition of improvement actions if necessary
- Ensuring the resolution of customer issues by coordinating with Logistics and other internal and/or external teams and prioritize customer inquiries and orders
- Reviewing and analyzing performance against objectives and preparing improvement plans
- Developing, implementing and maintaining customer service processes and ensuring compliance with global and local standards, norms, tools and policies, and share functional best practices and lessons learned throughout the organization
You will join a high performing and dynamic team, where you will be able to thrive.
Qualifications for the role- Engineer/Technical or Business studies
- Advanced English
- Work experience in managing a customer service or sales support team
- Customer focus and communication skills in an international environment
- Knowledge of Excel/Word/Outlook/PowerPoint
- Knowledge of SAP/Salesforce will be positively valued
- Knowledge in handling export and import procedures will be positively valued
- Play a part in anticipating, sensing and responding to technology trends
- Help customers in driving efficiency and sustainability, making a strong impact
- Get motivated by continuous improvement in what we do and how we do it, bring your know-how.
- Career advancement opportunities
- Discounts on ABB products
- Learning & development offering
- Wellbeing program
More about us
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory