IT Service Specialist with English, hibrido

apartmentBabel Profiles placeBarcelona descriptionIndefinido calendar_month24/2/25

IT Service Specialist with English

Would you be interested in working in one of Europe s leading consumer electronics retailer companies based in the heart of Barcelona?
We have a fantastic opportunity for you in a multicultural young and dynamic environment!
Our client is looking for an enthusiastic IT Service Specialist to join their IT Operations team.
This role is perfect for someone passionate about IT operations data analysis and service excellence.

The selected candidate will work closely with product teams and country organizations developing role-based dashboards and monitoring key IT operational KPIs to drive continuous improvement among others.

Tasks

Providing monitoring and analyzing operational IT related KPIs from the teams developing and deploying company business applications
Creating role-based dashboards and regular reports
Developing operational dashboards focusing on the most important IT Operational KPIs
Helping the product teams get new insights from data analyze and visualize their performance to enable smarter decisions and better product service support and delivery
Being responsible for managing all projects in cooperation with other units that interface with IT service management
Acting as Manager on Duty in case of Major incidents. This implies being on-call 1 week out of 7 approx

Requirements

Project management experience ability to drive complex projects cross-country and cross-functional
+3 years Experience in IT Operations and IT Service Management
Knowledgeable in ITIL
Knowledgeable in Agile / Scrum / Iterative Development
Previous experience using BI tools like PowerBI Tableau or Google Looker Studio
Strong analytical and communication skills data-oriented personality

Benefits

Permanent contract
Hybrid work model (4 days per month in the office)
23 days holidays
Birthday off
10 discount on all the company s products
Languages Courses
Specific training
Medical insurance
Multicultural work environment
Career Growth Opportunities
Step 1 Interview with a member of our team
Step 2 Interview with the hiring manager
Step 3 Interview with the teams Director

ITIL, agile, PowerBI, Tableau

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