Deployment & Ramp-up Engineer, Mechatronics & Sustainable Packaging Customer Experience - Barcelona - ref. x80354319
In the Mechatronics & Sustainable Packaging Customer Experience organization (MSP CX), we have the unique
role and privilege to work backwards from our customer needs and represent their voice through the entire products’ lifecycle (from product development, to deployment, to support & service), embodying Amazon’s leadership principle: Customer Obsession.We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform “stand-alone work-cells” into “end-to-end integrated solutions” that are safe, easy-to-operate, easy-to-maintain, easy-to-deploy, and easy-to-service.
This position is responsible for the schedule, scope and cost planning for large scale fulfillment
technology and robotics projects into both live and new fulfillment centers across Europe. As an
Operations Engineer, your primary role is to own the coordination and execution of installation, commissioning, and performance ramp up of the product in the field allowing the engineering and
product team to focus on the system performance improvement and optimization. In parallel to the
execution, you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety, quality and productivity), and will be responsible for detailing engineering design improvements to the hardware engineering and product teams, to simplify the installation.
This role will require the ability to build relationships and capture and synthesize the voice of the customer.Come help us make history!
Flexible locations across the EU (Italy, Germany, Spain and France) and the UK.
Key job responsibilities- You will manage the development of project plans and technical solutions which may be defined
- You will Influence internal and external partner teams and suppliers
- You will support the strategy of your program/product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer
-This is a travel-based role and you will be expected to travel to meet the requirements of your
projects across Europe, upwards of 90% or more
A day in the life
In this role you will be focused on two primary lines of effort. The first is deployment project management, and the second is product ramp up support. On a daily basis you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements.You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status. You will manage the day to day project scheduling and budget management, and work
on continuous improvement activities to improve the projects in your space. You will spend time with mentors and your manager to develop your professional skills, and collaborate amongst your team to move the needle on the services you are accountable for.
About the teamThe CX (Customer Experience) team within Mechatronics & Sustainable Packaging
works backwards from Internal Customer insights to (1) Validate, (2) Deploy and (3) Support MSP
solutions globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (Maintenance, Operations, ACES, Process Engineering, GES Ops Engineering, etc.), enabling vertical integration and life-cycle management of MSP solutions across 3 pillars: (1) Quality Assurance, (2) Deployment & Ramp-up, and (3) Support.(1) MSP CX
Quality Assurance owns qualifying and testing MSP solutions and validating they are ready to launch; it adopts a comprehensive and continuous approach to qualification, beginning at the earliest stages of one’s lifecycle through all future changes towards the latest stage of deprecation, working backwards from Customer needs.
(2) MSP CX Deployment & Ramp-up leads on-site implementation activities providing continuity from early field-Alphas/prototypes, throughBetas, and up to General Availability (GA) through the first few months of site ramp-up.
(3) MSP CX Support provides Technical, Safety, Operations, and Maintenance Support for MSP solutions that have graduated to Production.- Bachelor’s degree in Engineering (Mechanical or Electrical Engineering) or other STEM field degrees
- Experience and strong technical background in relevant fields of automated or non-automated material handling equipment
- Experience directly managing and responsible for multiple large projects
- Experience with Microsoft Office products and applications
- Experience using CAD software (AutoCAD, REVIT, BIM 360, etc.)
- Ability to travel upwards of 90%- Master’s degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field
- Experience in Logistics, Distribution, or Fulfillment processes
- Experience in Six Sigma, Lean manufacturing or other operations engineer tools
- Demonstrated design and/or implementation experience with integrated automation solutions, such as material handling systems, high-speed packaging lines, or manufacturing lines.
- Experience with benchmarking technical equipment and metrics
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